Sensel Privacy Policy

Effective date: October 9, 2015

This Privacy Policy explains how personal information and non-personal information, collectively, "User Information," about you is collected, used, and disclosed by Sensel. User Information covered by this Policy includes information that is collected when you interact with our website, place an order, sign up for our newsletter, submit comments, and when you email, call or otherwise communicate with us. When you provide User Information to us, you are consenting to the manner in which we will collect, use, disclose and otherwise manage that information, as provided below.

Your privacy is important to us, and we value your trust. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at privacy@sensel.com.


HOW WE COLLECT USER INFORMATION

Personally Identifiable Information ("PII") You Choose To Provide. You can visit our site without telling us who you are or revealing any information that personally identifies you. However, we may collect PII you choose to provide to us, such as your name, contact information, shipping information, and your billing information (such as credit card number). We collect your PII when you place an order, sign up for our newsletter, submit comments, and when you email, call or otherwise communicate with us.

Non-Personal Information. We receive certain types of information automatically whenever you use our site ("Non-PII"). For example, we collect information about the devices you use to connect to our site (such as the IP address and operating system of your computer, or numeric identifier of your mobile device) and about how you use our site (such as what time you visit our site). We use the non-PII that we collect for a variety of purposes, such as to analyze and improve our website and services.

Our website also uses third-party analytics vendors such as Google Analytics. Please click here for more information about how data is collected and processed in connection with the Google Analytics service. We and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and content of our websites, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.

Cookies. We automatically collect non-PII using cookies.  A "cookie" is a small data file that our sites transfer to your computer. We use the data we collect using cookies to help support the integrity of the registration and buying processes on our site, retain your preferences and account settings, personalize our marketing, and improve our site and your experience. Most browsers accept cookies automatically. You may be able to set your browser to reject and/or delete cookies. For instructions, check your browser’s technical information. However, if you reject or delete cookies then this may disable or interfere with features of Sensel.com or other websites you visit. We recommend that you leave cookies “turned on” so we can offer you a better experience on our sites.

Web Beacons. We may also automatically collect non-PII using Web beacons.  Web beacons are electronic images, 1x1 pixels, that may be used on our site or in our emails.  We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened or acted upon.


HOW WE USE USER INFORMATION

We use the User Information we collect about you for a variety of purposes, including to:

  • process orders;
  • respond to your comments and questions and provide customer service;
  • provide you with information about company and our products, and special offers that may benefit you; and
  • operate and improve our sites and services.

 We do not disclose your PII to third parties, except as follows:

  • After giving you notice and an opportunity to choose not to share the information;
  • To companies that provide services to us or perform functions on our behalf (such as processing credit card payments or shipping orders). In those cases, we only disclose information that is necessary for that particular service, and require that they maintain the confidentiality of such User Information;
  • When we believe disclosure is appropriate to comply with applicable law, legal process, and/or governmental authorities;
  • When we believe disclosure is appropriate to protect our rights, our customers, our property, our employees, or others; and
  • If we are involved in a merger, acquisition, bankruptcy, partial or total sale of assets, or other corporate change.

We will never sell, rent or trade your User Information to any third party company.


SAFEGUARDING YOUR PII

We have reasonable and appropriate physical, electronic, and administrative measures in place to safeguard the security of your personal information. However, when you communicate with us via email, these communications may not be encrypted. For that reason, we ask that you do not share sensitive information via email.


YOUR CHOICE TO OPT-OUT

We offer you the opportunity to choose not to receive communications from us.  If you would like to do so, please contact us at privacy@sensel.com.  Please note that sometimes these requests may take up to ten business days to process and that we are not responsible for removing information about you from the database of any third party with whom we were authorized to disclose your User Information prior to processing your request. 


LINKS TO THIRD PARTIES AND SOCIAL MEDIA

Our websites may contain links to third-party online properties. Such third parties have their own policies that govern their collection, use, and disclosure of information. We are not responsible for the privacy policies of those sites, and we suggest that you read their privacy policies to learn about their practices.

Social media provides tools that many of our customers use and enjoy, and we include links to various social media platforms on our websites. If you interact with these social media tools through our websites, your experience on those social media sites will be governed by the privacy and other policies of those sites. So, the privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those sites accordingly.


CHILDREN’S PRIVACY

This website not intended for the use of individuals under the age of 13, and we do not knowingly collect information online from individuals under the age of 13.


INTERNATIONAL VISITORS TO OUR SITE

Our site is intended for users from the United States and those not governed by Privacy policies of other countries. Users from other countries are advised not to disclose PII. Information sent to us will be housed on servers located in the United States. Do not send us PII unless you consent to the application of U.S. law and to the use and disclosure of your information consistent with this Privacy Policy.


UPDATES TO THIS POLICY

If we modify this Privacy Policy, we will post the revised Privacy Policy online. We will notify you if the policy changes in any material way by sending a notice to the email address you provided us or by placing a prominent notice on our website at Patagonia.com. You should check regularly to see if this Privacy Policy has changed.


CONTACT US

If you have any questions about this Privacy Policy, you can email, write, or call us: 

privacy@sensel.com

Sensel Customer Service
201 San Antonio Circle Suite 265
Mountain View, CA, 94040

650-397-5085