There are a few important things to keep in mind when returning a product you purchased from Sensel:

  • You have 30 calendar days to return an item from the date you receive it.
  • No returns will be accepted without prior authorization and a valid Return Merchandise Authorization (RMA) number.
  • You are responsible for the shipping costs of sending the products back to us. For customers in Europe, you can ship returns to our warehouse in Rotterdam.

        If you wish to start your return process, you can either:

        • Email support@sensel.com including your order number
        or
        • Submit a support ticket here, along with your order number